Information about Cruz Gyms
Opening hours
- sunday: 9h-15h
- monday: 6h-21h
- tuesday: 6h-21h
- wednesday: 6h-21h
- thursday: 6h-21h
- friday: 6h-21h
- saturday: 9h-17h
Our comment from FitFit UK about Cruz Gyms:
Cruz Gyms, located in Chatham, United Kingdom, offers a welcoming atmosphere for fitness enthusiasts of all levels. The gym is renowned for its friendly staff and supportive community, making it an ideal place for beginners and seasoned athletes alike.
Users praise the extensive variety of equipment and great pricing, highlighting its value for money. Many appreciate the new ownership, which has revitalized the gym with extended opening hours from 6 am to 10 pm and a great selection of pre-workout shakes.
Members commend the cleanliness and quality of the equipment, making it suitable for all training styles, including strongman and bodybuilding. The atmosphere is typically described as motivating and encouraging, with many expressing that they enjoy working out alongside friendly members.
However, some reviews point out instances of poor customer service, particularly regarding a receptionist's rude behavior. The management has responded to these concerns, emphasizing their commitment to fostering a safe and respectful environment for all members.
In summary, Cruz Gyms stands out as a great place to work out with a strong community spirit, excellent facilities, and ongoing efforts to improve the member experience.
Services, Machines and Guided Classes
Cruz Gyms: Opinions
Negative experience: The guy at the reception is definitely a bully is very rude and also probably not very accepting of other races possibly due to limitations of his exposure to the wider community outside of his gym. I am a brown immigrant and he looked at me from head to toe and said "doesn't look like you have been to a gym before" and "your English is clearly not very good". Then started telling me how i will have to work out etc in a very condescending way. I seriously felt threatened by his attitude.
Hi Humza, we’re really sorry to hear about your experience, however, we have no record of you attending this gym, could you please elaborate on when you visited CruzGyms? I can only imagine this event must have happened before I, Olivia, took over this gym in January of 2023. Spreading outdated information about a business can be very harmful, and I say this with confidence as I, a woman, am at this reception desk most of the time, so I find it difficult to imagine that this unfortunate interaction was a recent one. Again, our apologies you were treated this way, but without you elaborating on the date/time of your visit, it cannot be rectified or confirmed. Thankyou.
Fantastic experience: Fantastic place to work out! Friendly people fantastic staff and the shakes and pre workout are great prices!
Thankyou Adam!
Fantastic experience: The best Gym I’ve ever been! The staff are very friendly and helpful. As long as I live in Chatham I won’t go anywhere else except Cruz Gyms Thanks.
We appreciate the customers like you! Thanks for always supporting CruzGyms
Fantastic experience: Great use of space great selection of equipment staff was helpful would go again
Thanks for your visit
Fantastic experience: Brilliant gym , friendly staff , good prices , nice community
Fantastic experience: Fantastic equipment, people and community. Owner very welcoming. Best gym I’ve been too
Fantastic experience: Have been to a few gyms and can say this is by far the best gym I’ve been to, everyone is friendly and the atmosphere is welcoming. The owner liv is very nice and bubbly never without a smile on her face, honestly is an amazing price for a month. Highly recommend
Fantastic experience: New ownership Good vibe New opening times 6am - 10pm
Fantastic experience: I always have a lovely experience at Cruz Gym, other members and staff are both welcoming and encouraging. Great value for money and very handy having a sports massage therapist on site too!
Fantastic experience: Under new ownership and is a welcoming and friendly gym, people in the gym are friendly to. Been going a month and half and I love it here. Chris
Fantastic experience: I Come to the gym as often as I can, staff are friendly and always willing to help with any of my needs.. always friendly gym members make it very easy to train would recommend to anyone looking for a gym. Also the new sports massage is great as I don’t have to go elsewhere to fix my muscle problems
Fantastic experience: Amazing place
Fantastic experience: glad to have started my bodybuilding journey here 4 months ago. everyones kind and helpful to beginners
thanks for your review
Negative experience: I’ve been there some time ago, vibes are terrible, the owner is rude and they are lacking equipment for women. Do not recommend.
Hello Sorry you had a poor experience, without knowing your true name I can't find you as visiting Cruz Gyms but If you can expand on your experience and let me know what equipment we are lacking for woman. Our CV room we recognise is lacking and assume you mean this area. This is not an area we have an interest to expand on but please do let me know other areas you feel we can improve on Thanks Sonia
Fantastic experience: I started training at Cruz gym with my friend and the amount of advice we get is truly something you can’t just learnt off the internet. Everybody is friendly (workers and members alike) and I haven’t witnessed or experienced one negative altercation in the entire year and a half I’ve been training there. The equipment is of very high/clean quality and would be vast enough to cater beginners, intermediate, advanced and very advanced people. Fully recommend.
Thanks Jonathan!
Fantastic experience: Great gym, friendly owners, good equipment and all the equipment you need, friendly atmosphere, cost is good with flexible options.
Thanks Dan!
Fantastic experience: Best gym in Medway. Amazing place
Thanks Shannon!
Fantastic experience: Wicked gym. All you could need from a gym.
Thanks Dan!
Positive experience: Може би кризата от пандемия та е обърнала гръб на тази зала, която преди си е изживяла своят апогей. Сега ми се струва рядко посещаема, но това си е мое лично мнение.
Thanks for your review however I cannot see that you have visited our gym. If you can expand on your experience we'd really appreciate it Thanks Sonia
Positive experience: Good gym friendly helpful staff, variety of equipment cater for both strongman and bodybuilding definitely worth a visit if you fancy an alternative place to train
Thanks for your review!
Positive experience: Good gym, quite small but has all the normal bits of equipment you might need.
Thanks John!!
Fantastic experience: Very friendly and well equipped gym. Vast amounts of knowledge from Adam.
Fantastic experience: Spot on
Fantastic experience: Great gym, Really good equpiment and good for money, Always feel welcome there and an overall really good environment. Highly recommend!
Thanks Kyle!
Fantastic experience: Classic old style gym! Friendly staff and a very motivating atmosphere.
Thank you Rhys!
Fantastic experience: Lovely gym and nice place to work out,but instructors/ receptionist a bit racist and unfriendly especially the instructor who drives a Volkswagen Passat wagon cant remember his name.
Fantastic experience: A typical hard core style gym that caters for every style of training and has good strongman facilities..my kind of gym and the owners are very welcoming and pleasant too.
Thank you Tom!!!
Fantastic experience: Loved it...
Thank you for the 5 star!
Fantastic experience: Wicked atmosphere, a feel you dont get with other gyms. Really friendly staff to, think this will be my regular gym as of now
Fantastic experience: Great hardcore gym good music and equipment, polite friendly owner and customers
Thank you for your comments Jim
Fantastic experience: Thanks
Fantastic experience: Super
Fantastic experience: Great staff very helpful and polite puts everyone at ease
Negative experience: Staff are nice,gym is ok but owners are very arrogant and a bully.not sure he is racist or just treat people like an idiots.been workout there for 3 weeks already and have not break any of gym rules but yet talk to me with stern warning like I am type of gyms meathead or an idiots whom do not put back weights or slam the weight to the floor.never give me a chance to explain only to be told shut up and hear him bla bla bla all the bulls and he will watching in monitor.I don't mind to be remind of the rules but should tell nicely since i am paying customer and have not broke any of their rules.he told me arrogantly his gyms only in whole uk have rules and enforced them strictly and yet the next days saw 1 gym goer never put back the weight after used and haven't reprimanded.all gyms have the same rules but is up to staff to enforced the rules and gym goer obey the rules.this gyms is turn off my motivation.will be the last after finish 1st monthly payment.
Hello Eddie, firstly sorry you have felt the need to write a very strong message about your experience here at Cruz. As the gym owner I take comments of this nature very seriously - discipline is our key motivation but needless to say your choice of words "bully", "racist" is not accepted or tolerated by staff or members - we take great pride in how we manage Cruz Gyms to make it a safe, clean and friendly environment for all and we understand our rules do not suit all, your comments have been duly noted. Regards Sonia
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