Information about The Gym Group London Sunbury
Opening hours
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Our comment from FitFit UK about The Gym Group London Sunbury:
The Gym Group London Sunbury, located in Sunbury-On-Thames, United Kingdom, is a well-regarded fitness center that offers a friendly and welcoming atmosphere for gym-goers of all levels. Members appreciate the cleanliness and well-maintained equipment, with many citing the spacious layout and top-notch facilities as key benefits of exercising here. The staff, including personal trainers like Lucas and Marcus, are frequently praised for their helpfulness and approachability, providing a supportive environment that encourages fitness journeys.
Many users highlighted the great classes available, particularly enjoying group sessions led by dynamic trainers such as Phil and Jez, who are noted for their engaging approach. The sense of community and positive vibes contribute to a motivating workout experience, making it a favorite among local fitness enthusiasts.
While the overall feedback is overwhelmingly positive, some users have pointed out areas for improvement, such as the need for better maintenance in certain areas like changing rooms and free weights zones. However, the management is responsive and actively seeks to enhance the gym experience based on member feedback.
Overall, The Gym Group London Sunbury stands out for its great value for money, a wide range of equipment, and a friendly community atmosphere, making it highly recommended for anyone looking to improve their fitness.
Services, Machines and Guided Classes
The Gym Group London Sunbury: Opinions
Fantastic experience: Best helpers Lucas and Marcus, thanks!
Negative experience: I've been to quite a few "gym group" gyms and never had a bad word to say, quite the opposite. However, this gym is grimy and not well maintained. I have never seen a member of staff here, the weights are often left in a total mess and all over the place, kit laying all over the place in the free weights area and generally has a dark and dirty feel about it.the mens changing rooms are filthy and smelly awful. I wouldn't shower here if you paid me. Real shame as it lets the whole brand down
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: lovely view whilst working out! and the equipment is sufficient and they have a brilliant team here.
Fantastic experience: I attended the hybrid 45 class taken by Marcus Falcher today after a gym hiatus on my part. Found the class was an all rounder with a mix of cardio and weights. Marcus was an adept PT who kept me on my toes all class. I highly recommend his class and the gym which gas great facilities.
Fantastic experience: really great gym! spacious, well-equipped, and really welcoming staff. phil and lucas were both super friendly and accommodating despite me being a newbie, would definitely recommend :)
Fantastic experience: Sunbury gym is one of the best in the UK I would definitely recommend. Lovely kit and a lovely team! Especially Marcus and Phil!
Fantastic experience: The gym group Sunbury-On-Thames is One of the best in London, marcus the PT is very Nice and professional
Fantastic experience: Such a great gym and good value for money! Staff are amazing and classes are great!
Fantastic experience: The GM and AGM are super friendly at Sunbury - great gym to work out at!!
Fantastic experience: Amazing gym!! Staff are so friendly, Georgie especially likes to have conversations with members and is approachable. Phil is always there for anyone who needs help and enjoys a conversation with members aswell. Fully recommend this gym! Side note: Georgie enjoys it when you give him compliments about his small stature!!
Fantastic experience: All the staff are friendly and helpful clean tidy & great members
Fantastic experience: Great gym friendly staff shout to Phil
Fantastic experience: Great customer service. So helpful supporting my 16 year old client to experience the gym. Good facilities.
Fantastic experience: Always positive vibes from all the staff and I love attending all the classes.
Fantastic experience: Jez and Phil are so helpful, super friendly and nice
Fantastic experience: Really good. Great staff, great facilities, great workout!
Fantastic experience: The gym group sunbury is hands down one of the best branches, lovely personal trainers and atmosphere all around, I would recommend!
Fantastic experience: Phil was very welcoming and helped me join the gym
Fantastic experience: Really pleased with the service I get at the Sunbury Gym. The staff are really welcoming and supportive with whatever your goals are (shout out to Georgie!). Not only that it’s great value for money, there’s enough equipment and space for whatever you want to focus on. I have and will continue to recommend this gym to family and friends.
Fantastic experience: The gym group Sunbury is spacious very friendly atmosphere and Marcus is nice
Fantastic experience: Thanks Marcus for everything ! The gym at sunbury is lovely !!
Fantastic experience: I used the gym while I was travelling for work. I had some trouble getting in but the team were super helpful and after made an effort to show me around and make me feel welcome. The people there were also really friendly and I made a bunch of friends whilst there. Really pleased with the cleanliness too. Thank you
Fantastic experience: Gym equipment always good Good community
Fantastic experience: Was a wonderful experience, Phil helped me learn so many different exercises and made me feel more comfortable the whole time
Fantastic experience: I recently joined the gym group in sunbury and it has been one of the best decisions I've made for my fitness journey. The gym itself is well-equipped, clean, and has a welcoming atmosphere, with friendly helpful staff. The trainers are knowledgeable, approachable, and genuinely invested in helping you achieve your goals. They take the time to understand your fitness level and tailor their advice to your specific needs. Whether you're a beginner or an experienced gym-goer, the management team do a fantastic job and it shows all around the gym. Best gym ever, highly recommend.
Fantastic experience: I recently moved to Sunbury Gym from your Paddington Branch due to a job change and since joining I have found all the staff really welcoming and overall a great customer experience. The gym is always clean and very well maintained which is so important to me. Also I would like to give Lukas a personal shout out as has given me some training advice which has never happen before and makes me want to come back, ( really amazing USP ! )
Fantastic experience: Great gym, customer service very helpful. Shoutout to Lucas who helped me today
Positive experience: Great gym. Friendly, helpful staff and reasonably priced
Hi there, thank you for your feedback.
Fantastic experience: Excellent Gym. Very clean & great service.
Fantastic experience: I was in this gym , and lukas attended me and he was super nice show me the gym around and explained me in details all the things I need to know to start my day at the gym! He was excellent and the gym environment looks amazing! Thank you lukas and the team!
Fantastic experience: Excellent gym and very helpful staff. The manager Lukas is always available and happy to help.
Fantastic experience: Lovely gym. Lucas was working and swiftly helped me with a login problem.
Fantastic experience: Kingston gym was unavailable, was having issues with my friend pass from my gf and the staff where very quick at helping me get into the gym, lots of equipment and space. Great gym
Fantastic experience: Great gym, staff very helpful and pleasant! Good rang of equiptment, everything needs for a good weights + cardio workout!
Positive experience: The pictures of the Sunbury site are NOT ANY of the pictures on The Gyms webiste, Sunbury is smaller than this, bot as well lit, not as well laid put and bo where near as fun looking as the images online. Also never really spoken to a staff member so can't say whether they're helpful or not. The place is clean though so I'll stick to 3 stars. Stop misadvertising it and the rating may increase
Hi there, thank you for your feedback.
Fantastic experience: Been coming here for years and many more years to come. Plenty of varied equipment. Clean and space to get your workout done
Positive experience: Loads of equipment. Urine smell in showers. They should clean it more often. Some people sit on machines and watch YouTube, waste time and when asked they are not willing to leave the machine for next person.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Sunbury is made aware of your thoughts.
Positive experience: Loads of equipment. Signing up only for a day pass was super easy (great for travellers like myself). You get a unique code that lets you in and out of the gym. I couldn’t find any sanitization stations to clean benches and gym equipment, however I only went once so may completely missed them. Friendly welcoming atmosphere.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: marcus and lucas are top tier fitness instructors, I would 100% recommend sunbury the gym group.
Fantastic experience: This Gym in Sunbury is a lively and happy community environment. All the PT's that work there are professionally competent and yet deliver service with a very wide smile which makes you feel great at the end of a challenging working day. I have been working with Marcus on increasing my strength and mobility and he is very focused on moving me forwards, he makes me feel like I can make those improvements and he is extremely motivational. Having said that they are all great and you should join asap!
Fantastic experience: Brilliant gym, especially staff. Marcus is a knowledgable and highly enthusiastic PT who has widened the horizons of my fitness journey.
Fantastic experience: The gym is always tidy, the members are very friendly. They also have a lovely team but Marcus is the star.
Fantastic experience: Great gym. Great facilities and friendly staff. Speaking with Lukas and he’s a very helpful guy
Positive experience: I’ve been a member of this gym for a few years now. The staff are always friendly and there’s the right equipment for all sorts of workouts. It gets super busy during peak periods but is quieter out of them. Would be better if the free weights area was bigger and there were more Olympic lifting racks but other than that, it’s a friendly, non-toxic gym environment where everyone’s welcome :)
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: the people are lovely and the atmosphere is amazing. the workers are willing to help and are extremely friendly would 100% recommend trying the gym out. the machines are great.
Fantastic experience: Marcus and Phil are excellent trainers and the gym is always clean and not too busy!
Fantastic experience: The gym is really cool and spacious. Marcus was very helpful.
Fantastic experience: Very friendly gym always feel comfortable here and always clean
Fantastic experience: I have joined this gym in Dec, I enjoyed coming to this gym. The general manager of this gym Luckas is very supportive and helpful. I would 100% recommend to join this gym in Sunbury-on-Thames.
Positive experience: Good experience compared to most other gyms in "the gym group" 2 levels and good free weight area. Very helpful and engaging staff, Marcus was a great help and very encouraging. Polite and pleasant members.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Excellent service though friendly staff. The premises are always clean and plenty of parking. The gym is user friendly.
Fantastic experience: Very spacious gym with lovely members the team is also very attentive!
Fantastic experience: The nicest, friendliest and most people orientated gym I’ve ever had the pleasure of using! Shout out to Marcus (Built Like Gods) for being the best PT in the biz xo
Fantastic experience: One of the best gym with new machines and friendly staff and most important 24/7 open that I really like
Fantastic experience: Great gym . Very good staff too!
Fantastic experience: I joined the gym last year and started personal training a few months ago with Marcus. Marcus has been an excellent personal trainer, pushing me out of my comfort zone and giving me the confidence I lost post baby. He is brilliant, very knowledgable and funny. The gym has great machinery and equipment! :)
Fantastic experience: Lucas was a great help whilst I was in the gym, great service provided and super friendly!
Fantastic experience: I really like the gym. There is a lot of machines for workout. Also there is personal trainers if you want.
Fantastic experience: Everything has been absolutely great and theres a lovely community in the gym itself
Fantastic experience: The gym is always in great condition and staff are friendly. PT Jez does the best classes and gives great advice! Would highly recommend.
Fantastic experience: Very good gym Lukas is very good helper gym is very friendly and safe environment
Fantastic experience: I have been coming to Sunbury gym for a couple months now, I really enjoy the atmosphere of the gym, the members are quiet friendly, the gym is always organised. Marcus the PT is very helpful and always has a welcoming smile! I will be here more frequently!
Negative experience: I have been a member at this gym for a while and with each visit it gets progressively worse. During the evenings, the room temperature is so high and there is a terrible stench throughout the gym. I took these pictures one evening as I was on the treadmill and I can only compare it to being trapped inside a rotting Tupperware pot. It feels like there is no ventilation whatsoever and the whole place smells like armpits. They also lack basic gym equipment like a stairmaster or cable row. My suggestion would be that they remove one or two of the many treadmills or cross trainers that they currently have.
Thanks so much for your feedback, India Smith. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Sunbury is made aware of your thoughts.
Positive experience: I noticed these in the gym the other day, how super cool. The gym is very clean and easy parking although you have to pay for more than 1 hour (it's only £1). I would really recommend using this gym
Hi there, thank you for your feedback. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Had a personal training with Phil today and he was very welcoming, helpful and encouraging! Gym is kept to very good standards of cleaniness and the overall feel is very positive!
Fantastic experience: Massively impressed with this gym,so clean and got a great community feel.the staff so friendly and kind and Jez was so helpful.. kind.Jez wasshowed me around
Fantastic experience: Did a gym tour last week and found this to be a great experience, everyone especially Jez was so kind and helpful.. I will be back
Fantastic experience: What an amazing class last week with Jez, kept me entertained and a seriously hard work out.. just perfect for the ladies ..
Fantastic experience: Had an awesome experience at the gym, a great tour, the staff are so friendly and the gym is so clean. Jez kept me well entertained, I recommend this to anyone .
Fantastic experience: The gym floor area and changing rooms are clean and tidy. The gym is really well equipped. There are plenty of running/cycle/cross machines and lots of resistance machines and in some cases, two of each. The staff are very friendly and all other gym goers are respectful. The price is good too. What more can you ask for!
Fantastic experience: I visited the club for the first time last weekend and thoroughly enjoyed my spin class with Jeremy! A challenging session but a very encouraging coach! Clean and tidy facilities so I will definitely visit again.
Fantastic experience: Fantastic gym, lovely community, there are many equipments to use as substitutes when the gym is full to complete that killer workout. The workers are extremely helpful - look for a Marcus on your next visit (a bubbly PT). All in all, choose this gym if you're starting your fitness journey.
Positive experience: Gym is ok. It is clean throughout. But it does have old wobbly benches in the freeweight section. And missing 40kg dumbells which is quite annoying. It gets very busy so sometimes there is a lot of waiting
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: I really enjoy the gym group Sunbury, the members are nice. The gym is always quite clean and I really like classes. Marcus is a very lovely and is always ready to help out.
Fantastic experience: The gym group has become a second home for me, I really enjoy working out here.The members are super friendly and the PTs are incredible, especially built like gods Marcus such a joy to be around.
Fantastic experience: I had a great experience at the gym thanks to Jez! He was kind and extremely helpful Highly recommend!
Fantastic experience: The gym group Sunbury is a warm and welcoming environment with a great community feel! The entire gym is clean and spacious. The classes are great, equally challenging while being fun at the same time. The team are always accommodating and happy to assist and adapt where needs be. Massive shout out to Marcus, Phil, Jeremy! They are equally great assets to the gym and never fail to put a smile on my face. DREAM TEAM! Many thanks for putting up with me and helping me come as far as I have, wouldn’t be here without you boys!
Fantastic experience: Really fun classes with lots of support. Phil is really helpful and explained the basics of weight lifting well in his class as well as leading exciting circuit training
Fantastic experience: love this gym! great place to workout, Georgie is great! always makes me laugh and is very friendly!
Fantastic experience: Fantastic gym very welcoming to all levels ..great pt,s on hand who are very informative and helpful Highly recommended
Fantastic experience: Spotless gym and great staff very nice and PT Jez gave me a wonderful guided look around. I’ll be back
Fantastic experience: Nice local gym. Have everything you need for a decent workout. 2h parking is they recently upgraded the showers.
Fantastic experience: I love this gym, Marcus is a very friendly PT one of the best I’ve ever come across!A real credit to your team!
Fantastic experience: Great gym located in sunbury. amazing staff on hand to help and motivate you in the gym. this is a much smaller gym but it has loads of character
Fantastic experience: Not too busy gym, especially great for a morning session. Decent equipment. Parking 2 hours free.
Fantastic experience: Fantastic location. Great staff. Phil was very helpful when my login code didn’t work one day. As part of my canoeing I need to work on the rowing erg and this gym has 4x concept 2 ergs which was a bonus. The only thing I’d say is although the gym is clean there are some people that just make a mess and walk away, so not the gyms fault, because people are just stupid, but maybe if the gym can put up more signs to remind people to just be *cough* better human beings and clean up after themselves and treat the gym equipment and amenities like your own *cough* ! If you want me to be specific - I saw a woman washing her shoes in the sink in the toilet the other day. she walked up the stairs went straight to the toilet to do that and then I saw her leave. She didn’t even use the gym in that occasion.
Fantastic experience: Very nice gym. Rally good classes. People working here are very nice. Very clean.
Fantastic experience: Fantastic gym, great classes, clean equipment, spacious changing rooms. Very friendly team, highly recommended.
Fantastic experience: Excellent little place. Very convenient and plenty of machines. Phil has been very helpful in showing the place and excellent support throughout the way
Fantastic experience: Training with Jeremy has been an absolute game-changer for my fitness journey. Not only are his sessions challenging and diverse, but Jeremy also provides invaluable advice and motivation. If you’re looking for a top-notch trainer who truly cares about your progress, Jeremy’s the one!
Fantastic experience: Fantastic gym. Staff are very helpful! (Thanks, Phil ). Thoroughly enjoy going to The Gym Sunbury. Highly recommended
Thanks so much for your feedback, Natasha Barnett. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We'll ensure that the team at The Gym Group London Sunbury is made aware of your thoughts.
Fantastic experience: Now this is a great gym, with friendly staff and all the equipment you could want. Everyone seems friendly and happy to help.
Thanks so much for your feedback, Alex Dyer. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Fantastic experience: The gym is really spacious and has great equipment. In addition it is always kept very clean and tidy. The staff are very friendly too.
Thanks so much for your feedback, Jack Dyer. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Fantastic experience: Nice gym, very impressed with the induction, great facilities and atmosphere. Special mention to Jeremy who assisted me with the workout suggestions.
Fantastic experience: Coming to this gym is my favourite part of the day. Staff is fantastic, clean equipment and overall a very good vibe and warm welcome from the trainers whenever I'm around. Couldn't recommend it more!
Fantastic experience: Been coming here since January! Great gym, very clean, Georgie who runs the sunday classes is fantastic!
Fantastic experience: Gym is clean, well maintained and has a range of machines. Staff are very friendly - Georgie is always happy to help and Phil's classes are great fun!
Fantastic experience: I come in on a guest pass every now and again on my partner's membership, and I've always had a great experience at this branch - never too crowded, good equipment and facilities, friendly staff and members, and a fun boxfit class with Phil on a Thursday evening we enjoy going to together! Really good value
Fantastic experience: I came in for a taster session which I really enjoyed, the gym was very tidy and quiet. The members made me feel welcome and the atmosphere was lovely overall! Marcus my PT really made our session fun, I will definitely be coming more often! Thank you guys.
Fantastic experience: Absolutely love this gym. Friendly staff who are always on hand to help. Well maintained and clean equipment.
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