The Gym Group London Acton

Positive experience: Gym it’s nice. But internet it’s so sloooow. Invest in quicker internet! It’s 21st century, come on The Gym. Do better..

Fantastic experience: A wonderful gym that has a really good amount of natural lighting which helps with the feel of space and 'breathability'. I train in the mornings and love to start the day here. The equipment is maintained well and the gym floor setup is excellent. For the number of machines in this gym, it does not feel claustrophobic at all. The number of dumbbells is so good and the recent additions of 40kg - 50kg is greatly appreciated. Thank you! The free space to train in is also very useful and spacious. The changing rooms are big and clean. The staff are polite and care for this space and their community in their work. The members are tidy and mindful of others and their space. Andrea is very lovely and nice. She was so helpful that day I asked for assistance in the Hack Squat. The General Manager, Tania, is super welcoming, polite and supportive to us as members. She is a hard worker (tidying the gym floor), approachable, mindful of our health & safety and always wants to upkeep our comfort. I honestly have so much respect for this gym and its community. We all share this important space together and we are all responsible for its upkeep. Thank you so much. The only feedback request I have is for a sled :)

Negative experience: Poor management of hygiene here. They don’t provide sprays and tissue papers. Always use the “sustainability and saving the environment” excuse. All the other gym brands I’ve been to provide paper towels and sprays. If you got an issue with paper towels ( which are biodegradable and environmentally friendly no matter how you wanna twist it), then put some cotton/normal towels and tell your cleaners to wash and dry regularly! So that way, people can clean their sweats off the equipments. And for god sake, don’t say “use your personal towels to wipe the equipment”, as it’s very unhygienic. Another issue is with their air conditioning. During hot days was barely working. Now that the weather is a lot cooler, it blows cold air! I caught cold twice in the past few weeks because whilst I’m working out and my body is warm, the air conditioner blows cold air. The monthly membership cost has increased several times over the past couple of years but their standards have been dropping ! The two issues I discussed above are very easy to address and fix but unfortunately they never listen and always make excuses. Edit after the owner response: well the cold temperature of air conditioners have nothing to do with ventilation. Surely you guys can increase the temperature a bit so that people don’t catch cold. Btw, where was this ventilation during summer? On the topic of sprays and tissues, as I clearly said, you can still provide some sort of reusable cleaning wipes ( like a cotton/wool towel) which can be washed and dried on a regular basis, ready for gym members to use. Also the gym doesn’t get cleaned regularly, I have attended both during night and day. Especially at night times there is no cleaning as there are no members of staff available. Why lie about it? Why can’t you guys provide a few sprays and reusable cleaning wipes for people to clean after themselves. Lastly, the same response of “bring your sweat towel”. I can’t just wipe the equipment with the personal towel I use to dry myself! Even a kid in elementary school knows that’s unhygienic. As per the Health and Safety at Work Act 1974, gyms must maintain a safe and hygienic environment for their members, which includes adequate cleaning facilities. Replacing necessary cleaning supplies, like paper towels, with ‘bring your own’ policies does not meet these standards. If the gym chooses to operate without providing these basics, it risks breaching consumer protection laws that prohibit misleading practices about hygiene standards. For a gym, claiming to be environmentally conscious while sacrificing members’ health and comfort does not seem consistent with the high standards expected of a carbon-neutral gym chain. If these concerns remain unaddressed, I will have no option but to consider reporting this issue to the local environmental health department or Trading Standards, as the practices here seem to fall short of the expected health and safety standards. I would also consider informing the Advertising Standards Authority if the advertised claims on cleanliness and sustainability don’t reflect the actual experience.

Fantastic experience: It's pretty small but a great place to work out

Fantastic experience: I started training with a personal trainer (Isabel) a couple of months ago and she has taught me an incredible amount about how to use different machines, what exercises, rep ranges, weights, and sets I need for different results. I would highly recommend her to anyone!

Fantastic experience: The best gym with the best managers and amazing staff. All the kit you need for a great workout!

Fantastic experience: Love the gym, big, clean spacious, with loads of equipment and never have to wait. Elvis has been doing PT sessions with me which have been brilliant at pushing me further to my goals. 5 stars!!!

Fantastic experience: Cleanest and most organised gym in west London. Elvis is a great PT!

Fantastic experience: Great gym, not overly packed. Elvis very helpful

Fantastic experience: I like this gym and I enjoy coming here. There’s many equipments to use and its always clean. Elvis is also a great help!

Fantastic experience: Great facilities - best gym I been to - highly recommend - deffo recommend Elvis as a PT if your looking to get in shape and for the best results. W Acton

Fantastic experience: An amazing experience of moments to get served by Isabel. Perfect environment for workout . Really enjoyed with all the kittle details of hygiene and proper working equipments. Happy to share.

Fantastic experience: Very clean gym, Gym manager is very helpful would highly recommend

Fantastic experience: Much better compared to West Ealing Gym group. Clean, organized, only serous ppl working out here.

Fantastic experience: great gym! the staff is helpful and very nice!

Fantastic experience: I joined recently this gym and so far I’m really enjoying Andrea’s classes because she explains very well and she has patience with all of us.

Fantastic experience: Ive been to alot of different branches of the gym group but this is by far the best one ever ! Andreas is very helpful i love it

Fantastic experience: The Gym is amazing with really friendly staff always happy to help to achieve your goals. I have joined some of Andreea's classes, amazing as always.

Fantastic experience: Great gym great atmosphere, amazing staff

Fantastic experience: i love this gym so much, it’s the best ever. i feel so safe here. i’ll never leave!!! also i love the staff

Fantastic experience: Amazing gym, amazing environment to work out

Positive experience: I found this gym to a bit disorganised and disoriented

Positive experience: Has enough equipment to get a good workout, though some of it is not in the best condition, like the deadlift platform.

Negative experience: Cleaner keep the changing room closed for more than one hour every day. Most annoying things, this need to stop

Negative experience: A lot of the gym members don’t tidy up after themselves, constantly leaving weights on the machines. Even worst when a member of staff sees them do it and don’t tell them to take it all off

Negative experience: Anyone who works and chooses to have membership at this gym is unhygienic. No wipes. And cleaning "daily" is nothing when dozens of people use any given equipment eac day. They say they provide cleaning equipment for anyone who wants it but they do not. Absolutely foul. Edit after gym's reply: My review is for people who care about hygiene. Make your own decision according to how important it is to you. Many would say that infection control is more important than paper waste. And just think of the tissues and PPE people go through at varying levels of illness. Has COVID taught us nothing?

Positive experience: The gym is a good place for a casual workout and gym experience. The people are friendly when around and the cleanliness is pretty good. People are mainly respectful. The only issue with this location in particular is we were told we couldn’t go on the treadmills after a certain point in the evening after noise complaints. Which doesn’t work well for a 24 hour gym.

Negative experience: the most ignorant and rude manager I've ever seen in the entire gym network, if you need support don't count on this gym I've never been so mistreated in my entire life.

Negative experience: I used to be a member I was a member for 4 years , however the standards have fallen dramatically. recently they stopped providing sanitizers, the state of the toilets is always deplorable , the place overall dirty , weights are all over the place. So after 4 years here I had to leave and sign up to a cleaner gym.

Fantastic experience: Great gym! Cleaner than other branches, not busy and very friendly staff throughout.

Fantastic experience: I came to the gymgroup Acton few days ago and I was met by the king himself the one and only best personal trainer called Elvis who was very friendly and had enough patience for my many questions thank you Elvis for all your help.

Fantastic experience: The Gym in Acton is unique - small but equipped with everything you need for a good workout and has a great community. Throughout the years I got to meet some good people that became friends, one of which is Andreea - her spirit brightens that space and it’s so inspiring to see the amount of people that come to the gym to do her classes! So if you’re looking for a gym that is different, this is the one!

Fantastic experience: I’ve been training in the Gym Group Acton for last 3 years, and it is great gym, well equipped, and maintained. I love it because there is community feel. Staff and PTs are lovey, especially Andreea. Her classes are vibrant, re-charging, and always packed! Highly recommend!

Fantastic experience: Nice gym, with clean and well preserved equipment, nice and friendly staff as well! Off peak times it's more comfortable.

Fantastic experience: I’ve been going to this gym for years and it has never let me down. The staff are lovely and the gym is always tidy and well equipped.

Fantastic experience: Amazing gym, so clean, such good and supportive environment!!

Positive experience: Lovely gym, friendly PTs and clean spaces. Highly recommended!

Fantastic experience: Very best gym I have ever seen. Cool equipments and best ambience for a good workout.

Fantastic experience: Great gym, I enjoy my workout here often!

Fantastic experience: All the staff are very friendly, equipment always clean 100% recommend this gym!

Fantastic experience: Been my gym for 2 years now & it’s great since day one

Fantastic experience: Great gym, lots of facilities but crowded sometimes due to it being soo great.

Fantastic experience: A lovely gym with good equipment and friendly staff

Fantastic experience: Andreea is excellent, lovely experience in the gym. Would recommend

Fantastic experience: Been going here for 3 years. Never a problem. Machines excellent and absolute bargain for the monthly price. Staff are lovely and very kind. Top gym

Fantastic experience: I found it a good place for exercise. Staff is best and comparative. A nice environment. Highly recommended .

Fantastic experience: I go to this gym and it is wonderful,the staff are just so kind and respectful.

Fantastic experience: Great gym, has all you need to train. Always clean and even when it's busy there is enough equipment for everyone. The staff is great, especially Andreea, always smiling and willing to help.

Fantastic experience: Andrea was an absolutely stellar gym instructor and personal trainer at the gym group. She pushed me until I wanted to quit and I felt great to keep going. 10 out of 10, would recommend to come for the group fitness classes and lost and found flea market.

Fantastic experience: Andreea's cheerful demeanor and helpful attitude make every early morning workout at our local gym a delight. Her constant smile and willingness to assist elevate the gym experience, setting the perfect tone for a productive day ahead. Thank you!

Fantastic experience: The gym in Acton is fantastic. Clean and good kit. Friendly staff specially Isabel

Fantastic experience: The Gym Group is absolutely the best gym in the area. Great equipment, kind and helpful staff members, and the toilets are always clean. Highly recommended if you're looking for hq, cheap and 24/7

Fantastic experience: The Acton Gym group is the cleanest because the staff are really friendly and supportive. They even take part in cleaning physically. I love the staff for their good attitude.

Fantastic experience: Well equipped, clean, and intense classes with Andreea and Isabel.

Fantastic experience: I’ve been using this gym since it opened in 2018, after being a user of other gyms in the area. It’s a clean and friendly environment, and with plenty of equipment for my training (5 squat racks is a dream). My membership also allows me to use other gyms in the country, which is extremely helpful. Would recommend this gym to anyone in the area.

Fantastic experience: I have been here 3 years, I love here, always clean and bright, the staff kind warm funny.And members all nice. We like friends. the gym acton is the best gym in the west London

Fantastic experience: I really like the gym Acton. I have just rejoined and still love it! Staff is really nice and friendly, and the gum is always tidy and clean.

Fantastic experience: Very nice gym, convenient, always opened and well equipped.

Fantastic experience: Great gym, friendly staff and lots of accessible equipment!

Fantastic experience: Great gym, friendly and helpful staff members

Fantastic experience: Elvis was amazing, very professional and polite. ALSO VERY ENCOURAGING AND POSITIVE PERSON.

Fantastic experience: I like the size and space of the gym I like the staff around the gym aswell good attention to detail. Shout out to Elvis

Fantastic experience: Gym group acton is nice Elvis great trainer i love this gym

Fantastic experience: Rocked up at the gym for a tour. Team was super helpful in showing me around and answering my questions. Looking forward to making this my gym location.

Fantastic experience: I love that gym and especially classes which are amazing. Staff is very friendly and patient, especially Thomas

Fantastic experience: Very good gym, lovely staff and always friendly.

Fantastic experience: I love this gym! It’s always super clean and staff is very friendly!

Fantastic experience: The best gym and best service, clean and tidy and the staff are very helpful and we are lucky to have the herbalist who provides massage therapy services!

Fantastic experience: Very helpful and helped me with my issues on the day. Great gym

Fantastic experience: Joined about a month ago and the experience has been great so far. Staff are friendly and helpful and for a small gym, they have a good selection of small group classes too

Negative experience: Only one floor meaning you have to wait for equipment, gets quite annoying compared to Uxbridge which has 3 floors of equipment. You have to scavenge for gym equipment because people cannot be bothered to leave things where they belong. Incredibly frustrating.

Fantastic experience: Very friendly staff, the gym is well equipped, always clean!! Recommend!!

Fantastic experience: Lovely environment. Very tidy place , very nice timing for workout. Lovely team❤️!

Fantastic experience: Lovely friendly gym. The staff are so helpful and attentive. Clean and spacious plenty of machines.

Fantastic experience: Best gym ever! Been here since a couple of years, cheap, not busy and spotless clean

Fantastic experience: Great Gym! Well mannered crowd at all times! Trainers are really helpful and approachable. Good value for the price!

Fantastic experience: Gym group acton is really nice trainers are nice thank you for the tge gym team

Fantastic experience: A very good gym, friendly staff and overall a great atmosphere. Machines and free weights are kept very clean and well organised. Overall a great place to work out

Fantastic experience: Very tidy and clean gym, equipment in place and friendly staff.

Fantastic experience: Nice gym! There are abundant equipment. And most importantly, the staffs are really friendly and nice.

Fantastic experience: Amazing gym it’s got nice equipment and it’s clean

Fantastic experience: Ive been going to this gym now since july 2022, its a Small, but great gym, very friendly staff, equipment are clean and maintained. Its very rare when a piece of equipment is not working. Changing rooms and showers are clean. I Highly recommend this gym if you are starting out on your journey of health living. My only criticism of this gym is some of the most popular machines, only have 1 of each so sometimes you might be waiting a while to jump on at the busy times. But it is to be expected for a small gym. But also people are friendly so you might be able to share a machine if you ask! And if you are looking for a personal trainer. My personal trainer, Andreea, she's a 10, but she makes you do Bulgarian splits.... Joking aside, she is an incredible trainer, Highly knowledgeable, very patient, always pushing me to my limits. And always encourages me to go further. She always shows me something new. Always answers my texts quickly when I have a question or issue. She is very friendly. If you are looking for a gym and a great PT to help you get started. Then you can't go wrong with this combo.

Negative experience: No spray or cleaning stations anywhere in the gym. The response from the staff is unashamed and rude in saying they're not obligated to provide any spray so I should be the one to buy my own sanitizer. Went on a machine which had liquid on it (sweat? water?) and had to go to the bathroom to get hand soap and toilet paper to wipe it down. The management clearly don't care about the health of their members as much as their profit margins. NB lots of gyms STILL provide antibacterial spray, the lack of mandated requirement is not a reason to not do this

Fantastic experience: Great gym, great people, with some odd ones that keep things entertaining. Shout out to the team, especially Andreea Marinescu and Isabel Augusto!

Fantastic experience: Andreea luliana is extremely helpful and always ready to help. The Gym Group needs more people like her.

Fantastic experience: Thank you Isabel for the help to access the gym. I invited my friend to join the gym but first he came to visit and he paid for the day pass. Both colleges of Isabel barely answered us and decided ignore us after telling that the code for some reason was not working . I realized they were both possibly trying to sell something but ignoring someone for a long time that need help isnt very hospitable. Thank u Isabel for showing that a great worker is never too busy to extend a hand when dealing with people.

Fantastic experience: Great facilities, friendly staff and a great space which is always clean and tidy!

Fantastic experience: Very friendly gym and positive staff, equipment was functional and there is a variety of machines and equipment.

Fantastic experience: Been coming here for over 3 years, great gym. The facilities are good, the staff are friendly and it’s generally a good vibe.

Fantastic experience: The best gym that I've been too until now . Please , when you get here ask for Jonaka he's the best here . I'd recommend to everyone

Fantastic experience: I did the sweat 45 on friday with Tamas for the second time and I will keep coming as it's a great class and Tamas is a great PT. Thankyou.

Fantastic experience: One of best gym i ever went staffs are really nice too

Fantastic experience: Clean friendly gym, good atmosphere. Elvis was especially helpful

Fantastic experience: ELVIS IS VERY GOOD TRAINER AND VERY HELPFUL I ENJOY HIS COMPANY AND TRAINING AT GYM GROYP ACTON

Positive experience: Good price for the services provided. Clean and tidy. Not busy if you go off peak hours and good variety of equipment

Negative experience: Be careful if you take the ultimate membership and try and change it to standard or off peak. I just paid £32 today for the next 30 days and wanted to change it to off peak from next month. They charge £5 admin fee for the change and change it immediately instead even though I just paid them!

Fantastic experience: Great team, even at times off, Janakas is the fitness manager was helping me with a full body workout on my second day

Fantastic experience: Janaka is a very helpful employee he helped me and my friend that are new to the gym group he showed us how to do a good workout

Positive experience: It's ok on a rainy day. Please fix that escalator. Annoying. It's been months since it's broken. Fix it

Fantastic experience: Good environment to train, the classes are top and the instructors are great! Andrea is the best one! Tamas makes work very hard! :)