Fitlife Summertown

Negative experience: Do the staff have nothing better to than sit at the front table and death stare you.

Negative experience: I was a member of Fitlife for 12 months and attended a total of 112 classes. Unfortunately, I did not have a good experience which is why I wouldn't recommend this studio to others. Everything started off great - I enjoyed their classes and thought they had friendly reception staff. As time went on, I realised that all they truly cared about was making profit and their customer service turned out to be very poor. Although I have been going there for a year, I do not even get a "Hi" or "Bye" from the new reception staff anymore. There is very little space to work out in the upstairs studio when the class is fully booked (which happens often) since they brought in the reformer pilates machines. We have been waiting for new mats for over 6 months as the old ones are literally falling apart, and there are not enough weights for mat-based pilates classes. It is obvious that the instructors' requests have been ignored by the company. My main issue with Fitlife is that they are extremely poor at replying to emails and issuing refunds. They have mistakenly double charged me and my friends, and then taken over a month to issue a refund. When I gave them a 30-day notice (refer to terms and conditions) that I wanted to end my membership, they charged me for another two months not one month as they were supposed to. They turned my 30-day notice into a 60-day notice which is against their own terms and conditions. They sometimes can't find staff to do the classes and then they either cancel the class or bring in a temporary replacement instructor without any notice. Once they brought in a temporary yoga instructor who touched me when I had previously made it clear that I didn't feel comfortable with it. Taking together, I think you are better off investing your money elsewhere.

Fantastic experience: Great gym and community! All trainers are super professional, encouraging, positive, knowledgeable and prepared. I love all the sessions and classes! I have never enjoyed going to a gym as much as this one. Totally worth the investment.

Fantastic experience: Great gym, making slow improvements! With friendly and helpful staff.

Fantastic experience: I joined Fitlife a year ago as I loved the variety of classes across the week and I haven’t looked back. Great quality coaching, super welcoming and an evolving timetable that’s committed to giving members the best experience and most flexibility to keep pushing ourselves. The different options for training, at times that work for me, makes it easy to get here often and it never feels like a chore. I started the small group PT programme a couple of months ago which has added a whole new level for me. Every time I come is an investment in my mental/physical wellbeing and I’m feeling a lot better as a result. The team are all excellent: inclusive, encouraging, responsive and inspiring. Thanks Fitlife

Fantastic experience: A brilliant gym; wonderful facilities and friendly, encouraging atmosphere. I’ve gained a lot both through personal and the class/group-style training that’s on offer. Would really recommend!

Fantastic experience: Really welcoming gym. The staff are always lovely, and there is never a judgemental atmosphere.

Fantastic experience: Brilliant gym! Staff are incredibly helpful and friendly. PTs are also excellent - especially Jen. Really recommend

Fantastic experience: Brilliant place, great classes, super friendly. It’s the only gym I’ve ever joined and have actually enjoyed attending

Fantastic experience: Great equipment, personal trainers and super stylish!! One of the best gyms I've been to!

Fantastic experience: My partner and I have loved being members of FitLife. From the first day, we felt warmly welcomed, and we have so appreciated the community feel that the FitLife team creates at the gym. We particularly love that everyone knows everyone's names and are always super kind. Absolutely recommend!

Fantastic experience: Dropped in 3 times while I was visiting Oxford. Super friendly staff, very well equipped gym for a crossfit athlete like myself, lovely design and vibe. Would definitely recommend ^^ and if I'm back in the area, this will be my go to.

Fantastic experience: Great gym, amazing trainers, great selection of classes, warm friendly atmosphere. Best gym in Oxford!

Fantastic experience: Great gym, classes, trainers and equipment. Jen is an awesome personal trainer!

Fantastic experience: Friendly and welcoming vibe. Small classes where anyone would feel comfortable. Awesome trainers, fun classes and excellent equipment.

Fantastic experience: Such a nice gym! Service is amazing (shout out Lily & Zac) and the equipment is great - as are the smoothies!

Fantastic experience: Inclusive, friendly trainers. Great facilities. High value classes. Really enjoying my experience at FitLife!

Fantastic experience: Absolutely love this place. Small boutique gym with great classes and instructors, super friendly front of house and gym members, delicious smoothies and coffee. A place for people who take fitness and health seriously. A breath of fresh air from the chaotic and impersonal big gyms around the area. Highly recommended!

Positive experience: Nice little gym, conveniently located in the heart of Summertown (right on the Main Street). Friendly staff. Usually clean. My only criticism is that some (not all) classes have cliquey atmosphere.

Fantastic experience: Friendly people with a very good range of classes. Proper sweat and burn stuff, as well as yoga and barre etc. Chloe makes a delicious hazelnut latte too.

Fantastic experience: Lovely little gym - joined due to close proximity to work meaning I can go on my lunch break. I like the fact its small and not intimidating and whenever I have been its been nice and quite meaning no waiting to use things. Classes I have attended have been really enjoyable. Front of house ALWAYS great you with a smile which is lovely.

Fantastic experience: Great staff

Fantastic experience: My new happy place! Putting a gym together with bricks, motar and equipment is one piece of the puzzle but unless you have the encouragement, patience, understanding and a laugh it won't come to life! FitLife Summertown has improved my life for the better in many ways - thank you!

Fantastic experience: I really love this gym. Historically I have had a tricky relationship with exercise. FitLife makes it easy. Great classes at times that fit in with my schedule. Supportive and motivational instructors. Ethan at the front desk who is friendly and welcoming (and makes the best protein shakes). The best thing about Fitalife is the other customers - friendly and welcoming. It’s a great place to be.