The Gym Group Cambridge

Information about The Gym Group Cambridge
Opening hours
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Our comment from FitFit UK about The Gym Group Cambridge:
The Gym Group Cambridge offers a vibrant and welcoming environment for fitness enthusiasts of all levels. Open 24 hours a day, this gym provides the flexibility to work out at your convenience, whether you prefer early morning sessions or late-night workouts. Members consistently appreciate the spacious and clean facilities, which feature a wide range of equipment, including free weights, resistance machines, cardio machines, and even a dedicated boxing area.
One of the standout aspects of The Gym Group is its friendly and professional staff, particularly personal trainers like Liam and Lotte, who are known for their exceptional support and guidance. Whether you need help formulating a workout plan or advice on using equipment safely, the staff is always available to assist you.
As with any gym, there are areas for improvement. Some users have mentioned issues with customer service, especially regarding billing and communication. There have also been reports of cleanliness inconsistencies, particularly in restroom facilities. However, the management has acknowledged this feedback and is actively working to enhance the gym experience.
Overall, The Gym Group Cambridge is highly recommended for anyone looking for a well-equipped gym with a friendly atmosphere and a supportive community. It’s an ideal choice for both beginners and experienced gym-goers alike!
Services, Machines and Guided Classes
The Gym Group Cambridge: Opinions
Fantastic experience: The Gym Group is hands down the best place to train yourself and achieve your fitness goals! One of the biggest advantages is that it’s open 24 hours a day, so you can work out whenever it suits your schedule, whether that’s early morning, late at night, or any time in between. From the moment you walk in, you’re greeted with a clean, welcoming environment that instantly motivates you to work out. The gym is spacious, well-organized, and always kept tidy, making it easy to focus on your training. One of the standout features is the wide range of facilities available. Whether you’re into strength training, cardio, or boxing, The Gym Group has you covered. They have an impressive variety of equipment, from free weights to resistance machines, treadmills, and rowing machines. For those who love a bit of boxing, there’s a dedicated area with bags and gloves, perfect for a high-intensity workout. The gym also has great shower facilities, which are always clean and well-maintained, so you can freshen up after a tough session. Additionally, the layout is well thought out, with clear instructions and guidance on how to use the equipment safely and effectively, perfect for both beginners and seasoned gym-goers. What really sets The Gym Group apart, though, is the staff. The trainers are professional, knowledgeable, and always ready to help you with your fitness journey. They offer guidance, tips, and even personalized workout plans if you need that extra push. The overall atmosphere created by the friendly staff makes every workout session enjoyable. Overall, The Gym Group provides a fantastic environment for anyone looking to improve their fitness. With top-notch facilities, excellent trainers, a welcoming vibe, and 24-hour accessibility, it’s the perfect place to train yourself and reach your goals. Highly recommended!
Fantastic experience: Spacious and clean. All the essentials equipments. Good clean changing and shower area.
Negative experience: I was recently charged £44.99 for a supposed missed payment. I have called the number provided twice in two consecutive days to which they were not able to offer much help. I changed my membership from ultimate to super off peak at the beginning of this month after I had realised I would no longer be able to afford the ultimate. After changing this on my app, the £29.99 was reversed and I was charged £5.00 for the change. When on the call, they said I had received an email about an unsuccessful payment, which I did not, warning me about not having made the payment. This is untrue as I was charged it successfully and I have receipts of this, but the caller says my bank declined it? When charged the unexpected £44.99, I ended up in overdraft which caused me a lot of distress and confusion. To compensate with the payment, I was told my next monthly payment would be deducted by £12. I would like to know why I was charged £44.99 instead of maybe just the £29.99 or the £17.99 when I am now in the super off peak? Shouldn’t I be on the ultimate plan now that I have payed for this month’s ultimate plan? I am really disappointed in how this matter was handled and how it managed to happen in the first place. I am only 17 and cannot be affording to lose any money on some mishandled situation, please sort this out.
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Fantastic experience: Clean and well equipped! Staff always around and happy to help
Negative experience: Can’t book a gym induction because the app doesn’t work. Waited for one hour for some help from an employee and got nothing. Employees saw me, but chatting and going on their phones was more important. Do not recommend.
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Negative experience: Lacking in basic hygiene and unresponsive to feedback. I've been a member for over a year now and very often there is no hand soap in the bathrooms or any other form of sanitizer in the gym. There is nothing to wipe down equipment after use. I've written to the Gym Group and they assured me that they were working on improving these, including more environmentally friendly ways of letting users clean the equipment, but half a year on there has been absolutely no improvement. It invites the impression that the company is just trying to save on resources at the expense of public health. It's very unhygienic to have no soap to wash your hands after working out or using the bathroom and touching equipment. If this continues I will take my workouts elsewhere.
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Positive experience: Great gym no contract and is the best part but i thinks there should be some members of stuff at the gym which I don’t think there are
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Staff is amazing but the annoying thing is they have 6 squat racks and only one smith machine also they have no incline bench press machine
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Cambridge is made aware of your thoughts.
Positive experience: Good price, for a 24/7 gym. Perhaps not the best facilties, especially changing rooms/showers. Otherwise very solid place, not too crowded and with good amound of work-out machines.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group Cambridge.
Fantastic experience: Best gym services
Negative experience: Facilities are ok. Limited to no classes. If you’re in Cambridge then you’ll have better luck with PureGym. Also customer service is very unhelpful.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Thought the place was really dirty and a lot of equipment is really old and broken down. Changed to PureGym after moving to the area.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Fantastic experience: I really like this place Is most of time clean, friendly people, machines quality is quite nice))) this vibe..it’s really good, Im relaxing there
Fantastic experience: I come with my husband 3 times per week. We really like this gym, it has a great atmosphere . Also it has a very good range of equipment for the members.
Positive experience: Enjoyed my time training but it could get very crowded very quickly and need to pay more attention to the toilets as they were in bad condition at the time when I was there at least.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Amazing gym. Everything you need, great atmosphere. I love my home away from home.
Hi there, thank you for your feedback.
Fantastic experience: Went to visit this gym when I was in the area. Was very clean and tidy, with all equipment in working order. Was greeted by Liam who was very friendly and helpful.
Fantastic experience: Really great classes came for one stayed for 2 x
Fantastic experience: My personal experience with the gym is really good. I usually workout 3 times a week, the gym is spacious and has ample number of machinery to manage crowd so as to not waste the members time. I really enjoy my workouts and classes from the gym group. Kudos to the gym!
Fantastic experience: Great gym and great friendly staff! Aqua.
Fantastic experience: I’ve been in this gym for more than 6 months and that was the best gym I ever worked out.
Positive experience: Pretty much everything I would want or need from a gym. There are the obvious compromises of space is limited and it gets crowded but I’m sure if the gym could double in size it would also like to. Some classes often take up space but then again the gym is for everyone and people enjoy the classes so a worthwhile compromise. I’d also like more squat/power racks for things like free weight squatting and bench but I think everyone who does free weights would ask for that, those who use machines would ask for more machines and those who use the treadmill would ask for more treadmills so I’m sure the balance is fine. Gym is clean and tidy, would potentially like some spray and paper towel dispensers, staff are incredibly friendly and helpful. Big shout out to James (I think I’m rubbish with names) whose an absolute weapon and top bloke. At the end of the day it’s a gym, come in and shift tin and you’ll be happy. Everything so far is subjective, one bit of objective feedback is being headphones, the tunes are dire, maybe there’s someone who likes soft house to work out to but it ain’t me
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Pretty good, I feel quite safe here and toilets cleaner then I expected. Big range of equipment, just missing some yoga blocks but I guess it's not so orientated that way. Maybe they would get some if I mentioned it but I can bring mine anyway so... I have literally nothing to complain and also they pretty good at lost nd founds too.
Fantastic experience: Gym group is the best place for every beginner for their best workout and body-building experience journey. With the availability of plenty of equipment in 24/7 and wide space with friendly staff and a cool atmosphere, the Gym group always stand the best in every way. So happy to be a part of it and so satisfied with their service. Thank you Gym group and all the staff for always being the amazing motivation for my healthy life journey. Keep going.
Fantastic experience: Outstanding gym I definitely recommend it very clean Very friendly and polite staff keep it up thank you
Fantastic experience: Highly recommend Liam from The Gym Group! His support is endless, nothing is ever too much for him and his knowledge is great. Always there to help and keeps me on track. Would tell anyone to go to him!
Fantastic experience: Perfectly decent gym, good amount of equipment and facilities are clean and tidy,
Fantastic experience: I thank the fitness club for the high level of customer service. It’s always perfectly clean, the staff is always polite, and the trainers are professionals in their field. The best trainer is of course Liam, I go there only for him.
Fantastic experience: The experience in this gym is unique! The staff is very friendly and ready to help you at any time. The room looks flawless at any time of the day. Thank you for all the conditions offered!
Fantastic experience: Good gym, wide range of facilities, nice team overall.
Fantastic experience: Liam is a big boy and big dog. Makes the gym run like clock work, good service 1000%
Fantastic experience: Great gym with an amazing team! They've always been quick to resolve any issues I've had. Recommend!"
Fantastic experience: Been coming to the gym over the past few years and love it! Great facilities, always clean and good vibe! Deffo recommended x
Fantastic experience: Clean and Organised Gym! 24 Hours and always in good condition. Friendly Staff.
Fantastic experience: very nice staff, good variety of equipment, highly recommend
Fantastic experience: Great quality gym, nice size and spacious. Various exercise machines and areas to work out. High weights up to 50kg in dumbbells and plenty of work out areas. Great value for money beats pure gym and other gyms by a miles. Free parking and 24 hour access!
Fantastic experience: Super good let me borrow their charger my favourite the gym out of all the gym groups!!
Fantastic experience: Caleb is the best PT and the gym is wonderful. Good variety of classes, shame they stopped the yoga ♀️
Fantastic experience: An excellent gym. Way better than pure gym and it's nice location to
Positive experience: Really great all around gym! Lovely staff eager to always help/advice.
Hi there, thank you for your feedback.
Fantastic experience: Great gym. Been a member for a year now and absolutely love it to bits. Great staff and facilities.
Fantastic experience: Loads of lifting equipment and friendly staff. Nice a clean too
Fantastic experience: Good equipment, always clean, friendly staff especially Charlotte
Fantastic experience: Great range of equipment, plenty of weights and 3 double powerlifting platforms... What more could you want
Fantastic experience: Great gym and great price. Highly recommend
Fantastic experience: I've been a member at this gym since the day it opened, so approaching 3 years now. I love the fact you can train anytime you wish too, the equipment is great, the staff are always there to help if you have any problems and they are always friendly, Liam Hutchings and his team are doing an amazing job, i am happy to call this my 2nd home.
Fantastic experience: first gym i've been to, very nice, staff are very friendly. other gyms are closer to where i live but i definitely prefer this one over the others✨
Positive experience: Plenty of equipment ,can get very busy at time but can't be helped. Good price for what you get.
Thanks so much for your feedback, Rich Davis. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Cambridge is made aware of your thoughts.
Fantastic experience: I have been going to this gym for just over a year and always felt comfortable there. The trainers are great, always on hand for advice and super friendly. Lotte and George especially are always happy to help and super encouraging ☺️
Fantastic experience: Good value, excellent equipment and the classes are the best!
Fantastic experience: Liam Hutchings is an absolute legend , helped me reach my goals and overall just a lovely bloke real friendly
Fantastic experience: Nice gym, good atmosphere and 100% better than Everlast glad I made the transition! Definitely recommend, also Cambridge gym has welcoming staff
Positive experience: Great Gym Keep on top of the pads that where out Maybe some more sanitiser stations on top floor to wipe down equipment after use
Hi, hope you are well. Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit.
Fantastic experience: Lots of equipments to cater to different exercise needs. Well maintained. Available 24/7
Fantastic experience: Liam is amazing, such a good manager and PT! 5 stars, would 100% recommend this gym, always a great atmosphere and love training here!
Fantastic experience: Great gym, lovely atmosphere. Love being able to go whenever I want, whatever the time. Staff are friendly and helpful. My PT Lotte is amazing! Finally have confidence to go to the gym regularly x
Fantastic experience: Nice atmosphere with great variety of equipments. Very flexible for whoever has a busy schedule as it’s open 24/7 but the disadvantage of this is to maintain the cleanliness. Very happy with everything else.
Fantastic experience: Great gym with a good variety of equipments suitable for every workout type.
Fantastic experience: Great vibes, good quality equipment, amazing staff members and a very helpful app. What more could you want?
Positive experience: Good for the price kind of. Really busy and they don’t really offer the classes I would like (Zumba, yoga, Pilates). Staff is mostly friendly and everything Is quite clean. Central too. Price has increased recently though which I don’t necessarily think reflects what they offer…
Thanks so much for your feedback, Emy Dalby. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group Cambridge.
Fantastic experience: Super fun and easygoing gym supervised by really good PTs always happy to help!
Fantastic experience: I have been in Lotte’s classes for more than a year now (ladies who lift, box fit, abs and legs) and I definitely recommend her! She is always smiley, and funny. I thought that classes would be impersonal but she makes sure everyone has progress and she pushes you achieve more and more. Great coach!
Fantastic experience: excellent team of coaches especially Lotte, Liam and Demetri
Positive experience: Welcoming gym, community and trainers all very nice, been coming for almost a year now just wish it had a few more pieces of equipment.
Thanks so much for your feedback, Will Futter. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Cambridge is made aware of your thoughts.
Fantastic experience: Nice gym Nice equipment Nice and good trainer’s Good environment
Fantastic experience: Very good place to go! Free parking, and equipment easy to use. With nice staffs
Fantastic experience: I changed gyms to the gym group Cambridge at the start of the year and I’m so glad I did. The staff are so friendly and welcoming, there’s a big variety of equipment to use and best of all its open 24 hours which suits me so well!!
Positive experience: A good gym. Good value for money open 247. Can get a bit busy during peak times but that is to be expected. Love the Yanga sports water.
Thanks so much for your feedback, Aurora Phoenix. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Having signed up for the Gym Group back in December, I was amazed by the gym. This Cambridge one is great due to the facilities, amount of kit and friendly staff. A very good gym!!. Would highly recommend!
Fantastic experience: All good in Cambridge. I have rarely had to wait for weight machines. Plenty of cardio available of all types. 24 hour access is useful. Price is good. What’s not to like.
Fantastic experience: really good gym with lovely staff, feel v comfortable in this gym :)
Fantastic experience: A great gym for everyone. Begginers and more experienced people
Fantastic experience: Great gym to go to, great equipment and the liam that works there, what a legend!
Fantastic experience: I've been here for two years, working on myself. Excellent gym personnel and functional equipment. For me, it's been a peaceful area where I can work out.
Fantastic experience: Brilliant staff! Especially Liam, absolute Legend. Great facilities, all the equipment needed to get a good workout highly recommend ⭐️
Fantastic experience: It’s good gym and good trainers it’s super
Fantastic experience: Brilliant Gym staff are lovely and cannot fault anything about the equipment either!
Fantastic experience: It’s a really good gym and I am happy to say that I made my first transformation here.
Fantastic experience: The gym group is absolutely great. There is a wide range of equipment in the gym, and it is light and airy. The gym staff are always friendly and helpful, Lotte one of the gym staff is particularly amazing, she runs great classes and is a fantastic PT. I highly recommend her!!
Positive experience: I just took Rhys’s class and it was amazing! He is so encouraging and very helpful, the staff is generally very helpful. I find it too hot (hence 4 stars), especially when it’s more busy and on warmer days.
Thanks so much for your feedback, Martina Kuvalja. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Cambridge is made aware of your thoughts.
Fantastic experience: PTs are all so friendly and welcoming in the classes. The gym has everything you need. Would highly recommend to all.
Fantastic experience: Really great gym. Loving the classes with Rhys
Fantastic experience: Great gym, really enjoy classes and PT with Rhys. Always look forward to our sessions ☺️
Fantastic experience: Great gym classes with Rhys are my favourite!
Fantastic experience: All round good facilities and access. Currently doing a plan that Liam Hutchings has put together which I am thoroughly enjoying doing. A good community of people. All staff are helpful, welcoming and would highly recommend to anyone thinking of joining a gym, to join The Gym Group.
Fantastic experience: Trained once there and I can definitely say that this is one of the great sites that belong to The Gym Group. Well managed. Big thank you to the team. They were great.
Fantastic experience: Brilliant gym with good quality equipment and staff are very helpful especially one staff member liam who helped me understand and get the most of out of the machines
Fantastic experience: Trainers are all nice and friendly. Equipment is well maintained and never came across an issue when working out
Fantastic experience: The gym is in a brilliant location with great equipment and friendly staff. I spoke to a personal trainer called Caleb and he was very helpful and had great knowledge.
Fantastic experience: I really like this gym, the trainers are lovely especially Caleb who is a great coach when it comes to the lifting sessions!
Fantastic experience: I love this gym. The learn to lift class really help me to learn how to lift as i new to weight lifting. Caleb also very supportive and willing to coach me so many things.
Fantastic experience: The class with Caleb was very engaging and fun. The staff are lovely and and very welcoming for anyone who wants a bit more support.
Fantastic experience: Liam was very helpful and respectful when he asked me if I would mind him giving me some pointers on form. Was not pushy and his feedback has been taken on board and I’m feeling the benefits
Fantastic experience: I have PT sessions with Lotte and she’s brilliant!
Fantastic experience: Not a member, but went on a visit there! It had a very welcoming atmosphere, loads of kit in great condition and so much space! Staff was very friendly, big shoutout to Liam Hutchings
Fantastic experience: I would recommend thus gym to anyone, the equipment is really good and the place is spotless. A special mention to Liam who was very helpful
Fantastic experience: The gym is fantastic, very clean and the staff are all welcoming. Liam is an amazing PT and his classes are fun and motivating.
Fantastic experience: Good and nice place to workout , I been there more than 3 years and they are all friendly especially Liam Hutchtings encouraged me a lot to reach my goal and keep practicing
Fantastic experience: Liam's leadership at The Gym Group sets the tone for an exceptional fitness experience. Under his guidance, members find a supportive community where they can achieve their fitness goals with confidence. The Gym Group is more than just a gym—it's a place where Liam's passion and dedication shine, making it a must-visit for anyone looking to elevate their fitness journey.
Fantastic experience: LIAM has been a great help and motivation to kick start the training regime.
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