Bezu Fitness Studios Limited

Fantastic experience: Have just had a Hydra facial with Karen (after a week of feeling a bit rough) and she was amazing! She always checks if there are any focus areas and can make you feel 100% again! Thanks Bezu - it’s always a pleasure seeing you all!

Negative experience: During the pedicure, when the technician used chemicals, I didn’t feel anything wrong at first. However after a couple of weeks, I couldn’t understand why it was so painful to walk, especially when I wear my heels. The pain was so unbearable that I would literally cry because the skin on my feet felt like it was burning, as if I was walking on fire. A month later, the part of skin on my feet became extremely dry and started to crack. I tried to heal the skin, but it didn’t work. When I consulted a podiatrist, they said that the chemicals the technician used were left on for too long, which damaged my skin. But I was trying to fix the skin in different way for around 2.5 months, which didn’t work at all. Finally I called to Bezu beauty department and explained the what happened to me. However, the staff member didn’t even apologize but she claimed that she did the same treatment to every client which were absolutely right. But every client’s condition is unique depends on the skin condition and age. It’s not right that she thought the same treatment process will work for every client. She claimed that they always perform the procedure that way and that everything was fine. I was going to book another appointment and was looking for a solution, but surprisely, she suggested I should visit a doctor rather than offering me a solution. That is the customer service she offered, I’m really surprised. Not sure how the director of company will react to see their employees offer such level of service to local clients. But the employee really did a great job to build a bad reputation for the business and push the clients away. The worst customer service I’ve ever experienced in my life.

Fantastic experience: I had a Hydrofacial with Karen at Bezu and it was honestly, one of the best I have ever experienced. My skin felt super clean, moisturized, hydrated and had a lovely glow. I would 100% recommend Bezu/Karens treatment.

Fantastic experience: Beautiful space, wonderful team and fabulous treatments. Karen especially comes highly recommended for all beauty treatments especially hydra-facials and waxing!

Fantastic experience: The best facial and massage ever . I just loved it . I can’t wait for my next one. I really recommend to everyone

Fantastic experience: Great place , very professional member of staff , lovely atmosphere

Fantastic experience: Murad Facial is a relaxing and wonderful experience, especially after a challenging workout in the Bezu Fitness Studio! My skin felt refreshed and I loved the fact that my neck and upper back got some attention, too! Highly recommended!

Fantastic experience: Just had my first bungee fitness workout with Martina showing and guiding us. OMG what fun smiled throughout sweated loads laughed so much, 380 odd calories lost. Felt safe and well looked after doing a new activity in my late 50’s. Thank you Martina you are so professional intuitive and fun. We will be back.

Fantastic experience: A GORGEOUS place with AMAZING people I am so much looking forward to coming to BeZu every single time

Fantastic experience: Amazing place, great atmosphere and lovely people! Love wide classes choice

Fantastic experience: Gorgeous boutique fitness and beauty facility just off the high street in Esher. Offers a great range of classes, PT and beauty treatments.

Fantastic experience: I love the different classes BEZU offers. The instructors are the most professional trainers I have ever met. They take you seriously and they really make an effort to make me feel better and challenge me when I need it.

Fantastic experience: I recently discovered BeZu Fitness and I thoroughly enjoyed the LIFT class and Barre class (with Lucy). There are lots of great classes on offer and I would highly recommend a visit!