Bannatyne Health Club Cookridge Hall

Negative experience: Unhappy customer sins I joined in February you didn’t give me any notice that you was going to do any refurbishment and I come most days and ones a week with my son so we had to travel a extra 10 minutes making it a 30 minute drive so it’s a hour round trip to Kirkstall banntyn then have to pay £7 to enter with my son and there customer was absolutely rubbish! Also because you was doing the refurbishment I couldn’t bring any of my family or friends to your gym to use my free pass and now a couple of weeks down the line I come to use my free pass but no! on the day I was given the pass you it you only have 30 days to use it but they don’t tell you that so I planned to come with my cousin today and we’ve both rushed home to get sorted and enjoy are evening training and possibly and future customer just to have it ruined by your stupid system! no way are we paying 15 on top of my £64 a month absolute joke fuming will be complaining at the reception as well. Also the refurbishments are rubbish could have done much better !! There was a time you got 3 free passes and you guys had some common courtesy and decent customer service. Yours sincerely Jacques Thompson

Negative experience: We received a call from the Reception Manager Steve on a Sunday morning smugly advising our membership will be reverting to full price. I advised we received a corporate discount and Steve was not aware of this and asked where we were employed, and stated that we needed to bring our ID as proof. This had already been provided as we have been members for many years. I do not appreciate being called on a Sunday morning on my rest day. Steve had clearly not taken time to review our memberships and we found him a nuisance. All this in the same month that I was unable to use the pool, sauna and steam room as I was a male!!!! The reception is chaotic with mixed messages and nobody seems to know what is going on. Bannatyne should be ashamed, calling members on a Sunday Morning to increase contracts without having the facts. Absolute Shambles!!

Negative experience: So bad value for money. Old facilities and incredibly expensive for what it is. They won’t even give you free passes anymore. Honestly avoid

Negative experience: This is one of the worst gym experiences I’ve ever had. Avoid at all cost! They don’t bother answering emails. They will tell you one thing to your face, then ask you to email them to progress your request, then never answer your questions or action your request. They treat everyone with utter disrespect and all you get from them is “just give us your money”! They don’t care AT ALL about member satisfaction. Everyone I know has left them for one reason or another. It’s really not worth the money or the stress that comes with their awful communication.

Positive experience: Love the Gym but the shower area is really outdated. Please upgrade the shower cubicles!

Positive experience: Great gym! The equipment is updated, the staff is great

Fantastic experience: As always I enjoyed the steam room, jacuzzi and of course the pool, there are not many people here today. I think I should try massage services?!

Fantastic experience: Great location for a health club. Had food today and was very nice. Staff friendly.

Negative experience: To say this is a health gym, they have no respect towards there vulnerable members who share sensitive information about them in a time of need. To make things worse for me, Bannatyne Cookridge Sales team were not helpful at all to me. They failed to understand my current situation and did not help me what so ever. I am so appalled with their customer service skills. I would not recommend this gym to anyone.

Negative experience: I came for a physio appt but was early so decided to go for a coffee before. The girl who served me left my coffee on the bar whilst I sat in the restaurant I went to get it as she never brought to us but it was cold, I ordered a sandwich too which took 15 minutes to arrive. We complained to the young lad who served us who really couldnt care less. The restaurant is filthy, uncleared tables, food on the floor, the staff rude, never again. We were the only ones in the restaurant so they could have cleaned it, ABSOLUTELY DISGUSTING - I will just come later and go straight to my appt in future definitely do not recommend. We are members at Rudding Park and it just shows you get what you pay for!!!

Fantastic experience: Wonderful to return, albeit briefly. Thank You Jez and the rest of the team for the warmest of welcomes.

Fantastic experience: Great place for a workout or a swim. Really helpful and friendly staff.

Negative experience: Very dirty and needs a complete refurbishment

Positive experience: Very friendly staff and good facilities

Fantastic experience: Great place staff lovely

Fantastic experience: Hairdresser is superb

Negative experience: Horrible experience would not recommend

Fantastic experience: Great staff really helpful nice and clean

Negative experience: Horrible experience staff needs training on customer service… manager amy very unprofessional suprised she made it to management position it’s not a patch on the Kirkstall branch would recommend to go there instead… don’t waste money here

Fantastic experience: Friendly staff, clean facilities. I'd say the only downside is only having 4 benches in the gym, so it can be a pain if the gym is busy.

Positive experience: Needs renovation

Positive experience: Could do with TLC. But a lovely place to swim and gave coffee

Positive experience: Needs to be modernised looking old for a complex used to be OK when it first opened

Positive experience: Nice health club, parking facilities are very good. Do visit here now and again.

Negative experience: Absolutely disgraceful service Mould everywhere Something is always wrong’not working And doesn’t get fixed like it use to get fixed in 24 hours Waste of money

Fantastic experience: Amazing experience when I went. The sauna was great and some good fitness equipment

Negative experience: Was't happy with the service and I have to cancel my membership. Male changing room floor was dirty

Fantastic experience: So lovely compared to Kirkstall. Never have any issues using the facilities here.

Negative experience: tired facilities and equipment not being maintained, pool area dirty and struggle to get either food or a drink at most times. latest this week 'members' smoking weed in car park after a work out on an evening

Positive experience: The gym is fab, in need of some TLC in places but a great facility. Shame they do not use the bar and restaurant more, it's set in beautiful surroundings with some good drinks and food on offer. Living locally I think no one knows it's there or that it's for members only.. they need to make more of it as it has potential!

Positive experience: I went to the Sunday afternoon ( 1st Sunday in every month) open mic session, very relaxing, some good music, nice cup of tea, comfortable surroundings in the conservatory, ( Bar is open for snacks etc and drinks, both alcoholic and none alcoholic, ) highly recommend this.

Fantastic experience: Open mic night Sunday, was fantastic just a pity people missed out on this opportunity for artists trying to entertain . People must come along and see what their missing a great night/evening, Lovey location a nice ambiance relaxing, just to enjoy the moment. Hopefully this will get more popular as was a great evening to listen to people’s own songs and some of the well know ones as well . GREAT NIGHT hope it continues.

Positive experience: Good place to hold social events

Positive experience: The owners are not nice but good place

Fantastic experience: Awesome place to work out and relax!

Negative experience: The sauna and steam room are really in need of an upgrade considering this is a higher tier gym.

Positive experience: Golf was my day which was great, sun too. Love bar watching 18th.

Positive experience: Very good location and facilities. Was not too busy when I attended. Ample parking spaces.

Positive experience: New members 2 weeks in and so far all good. Only issue is the pool/Jacuzzi area gets too busy sometimes with people sitting there for ages though.

Negative experience: If some of PT mocking the way of your walking,do not be unhappy and reported to gym management because they are team!!!CCT depends on your problem if you complaining from staff can't be on operations so my advice do not be unhappy!!!If you find gym totally colder than out and air conditioner made you unwell or got frozen muscles do not asked from any member or even management (Jez)because infact you just wasted time!! .Don't be unhappy at all!!!Everything is fine

Positive experience: So far so good, couldn't have a meal as there was no chef. Facility and the class I attended was great. Would see how the club performs over my subscription period.

Positive experience: Have been a member 20 years. Friendly atmosphere and plenty of classes. Super pool and gym. Only downside is waiting for things to be repaired, when you're paying good money you expect prompt service.

Negative experience: If you're looking for a luxury gym on the outskirts of Leeds then look elsewhere & avoid Bannatyne Cookridge Hall. After a years membership, I was extremely disappointed and dissatisfied with the service I received.The gym is tired and in need of new equipment / revamp. This was exemplified when the downstairs area of the gym was closed for nearly a month in June / July 2021 due to flooding. When I did decide to cancel my membership I received an unpleasant email from Joe requesting more payment despite confirmation that my membership had been cancelled and confirmed four months prior... Overall I would not recommend this as a gym or training facility.

Negative experience: Gym and pool are fantastic but that’s where it ends. Food is literally the worst I’ve ever tasted, service is just as bad. This place would be amazing if they sorted out the food offering and the venue would be a great all day place to train, eat, drink and relax. But as it stand don’t eat there it’s terrible.

Negative experience: I agreed to a three month contract under the understanding that no action would be required if I didn't wish to continue. I confirmed this with the gym at a later date when they advised me all I should do was cancel my direct debit. I am now being hounded for payment by a debt collection agency for unpaid bills! The program I was given was a waste of time. Trainers don't seem very interested in anyone over 25! Equipment often faulty, especially in the pool area.

Positive experience: I come here as it's closest gym to my home. I like the gym, very modern equipment, having worked in a gym for 4 years I know how quality the top range Technogym is. Issues with the site - too warm at times. By heating the gym up too much, with no ventilation it makes it very difficult to use the cardio equipment without overheating. - music at night can be way too quiet, I can understand it being quieter in the morning. - layout on the weight floor needs reorganising, the space is not well utilised. Remove the divider and it will open up the space. Remove the large cable machine and replace with two more Technogym ones (not usable for single side as too light only usable if using both cables, other cable machines are better). - the free weight leg press is not female friendly, my partner can't use it as she can't unlatch, this is an issue with the slider press, get a pivot leg press aswell. - changing rooms need revamp, very outdated, not a fan of the shower curtains. - The pool is good but it is way too busy, there needs to be more than one divider for people wanting to swim a little faster. Edit: Since this review the gym seems to be much cooler which was my main concern. And they seem to have moved some of the equipment around which gives you more space in the free weight area. Overall really happy with it. But I wish the price was lower.

Positive experience: Really like the gym if not a little busy at peak times. Expensive though and we were promised more refurbishment work when Bannatyne took over. The changing rooms and pool facilities are very dated, with the former suffering from damp related issues. Previously 5☆. With the above in mind, I'm now hovering between 3-4

Negative experience: Not good. Joined on a 3 month contract and offered a "fuel start programme" free along with personnal training plan. The training plan was pointless, met trainer who was showing me equipment and giving me a training plan who then suggested I visit him at home as he had a gym in his garage and pay him £25 instead of the gyms Personal training rate. ( I declined his kind offer ) I then got a call to say the fuel start was not taking place at cookridge but could go to Kirkstall instead. Manager from Kirkstall called to confirm this, but it would not be free I would have to pay . Equipment forever out of use, training program terrible, showers filthy. Decided after 2 months not to keep going and join an alternative gym. Checked if I needed to do anything as signed 3 month contract told " no that's fine, just cancle your direct debit to make sure" had a call month after as my DD had been declined, explained, person on phone said she would call me back if any problems. Hears nothing then 3 months later getting threterned by debt collectors!

Fantastic experience: Indoor parking, amenities and tons of group exercise classes.

Fantastic experience: best Gym in town

Fantastic experience: Amazing wedding venue, thank you Amy! I had my wedding reception here a year after getting married and I can't begin to explain how amazing Amy and the Cookridge hall staff were. Amy communicated with us every step of the way and made a nervous person like myself feel calm and reassured. We got to decide all of our own decoration and Amy arranged pretty much all of the actual organisation and scheduling. All we had to do on the day was show up and greet our guests. We had around 44 guests in the end and it was the perfect number for the beautiful conservatory. I have already recommended Cookrdige as a venue to other people I know and recommend it for sure to anyone reading this. Thanks again Amy, it was amazing working with you and you really made our day so special and peaceful :D

Fantastic experience: Its a very good centre to work out.

Fantastic experience: Best gym around, expensive but worth every penny

Fantastic experience: Lovely gym. Very relaxed. Lots of different machines. Great amount of space. It's never been to busy when I have been. Good pool. Friendly and helpful staff.

Fantastic experience: Everything is ok

Fantastic experience: Gym, Golf, Hotel, nice surroundings and good facilities.

Fantastic experience: Fantastic facilities with everything you could possibly need in a health club. Also has hairdressing and beauty on the premises. The gym is extremely well equipped and the staff very knowledgeable and approachable. Refreshments in the form of Starbucks with a large seating area available.

Fantastic experience: Awesome place to work out and relax!

Fantastic experience: Friendly, experienced staff and the building is well signposted.

Fantastic experience: Great modern gym and lovely swimming pool - often very quiet and you can have the small pool to yourself. Love it when it’s really hot, especially after coming straight from the much cooler big pool…amazing feeling! Good steam room, sauna and jacuzzi too. Friendly staff.

Fantastic experience: Staff cannot do enough for you, Cleaners so polite

Fantastic experience: Wonderful for health and fitness there is a golf course near by!!!!☺

Fantastic experience: Fab gym,fab staff, everything you could want from a gym.... apart from martial arts classes

Fantastic experience: Clean, well appointed snd nice place to workout in

Negative experience: Disappointing

Fantastic experience: best gym ever

Fantastic experience: Great facilities in a very quaint building. Seems great for families.

Fantastic experience: Fabulous organisation with the interviews held there - fully c19 aware and made it work brilliantly

Fantastic experience: Great gym, not busy, friendly staff

Positive experience: Staff was friendly is was a nice atmosphere. There's a few bits that need abit of a fix but all minor stuff. The changing rooms are spacious and have hairdryers, cubicles, lockers and showers. The showers have a badywash/shampoo dispenser so you don't need to lug toiletries around. The baby pool has a good depth to it and is lovely and warm. The large swimming pool has some lanes and a part where you can just tread water and relax.

Fantastic experience: An all round great gym. The staff are excellent, members do their own thing, and it's clean and covid safe. I do wish they had more barbells or specialist machines like hip thrust, but it's a minor gripe.

Fantastic experience: Good. Updating my rating now they've revamped the changing rooms .

Fantastic experience: Nice gym good equipment. Happy days.

Positive experience: A little shabby among the posh

Positive experience: Food was ok. Friendly and helpful staff

Negative experience: They wouldn't accept a Scottish £10 note, we are all one country I'm not from another planet and £10 Scottish money has the same value as an English £10 note, this does my head in get a live you English people!

Positive experience: We had a nice day at the spa and pool and then a lovely lunch. Was awesome

Positive experience: Great gym and pool A bit tucked away However if you you are happy to go the extra mile you will enjoy it

Negative experience: Needs major renovation. Also some decent cleaners wouldn't go a miss. I like the actual gym.

Negative experience: Used to go 18 years ago to esporta. I looked forward to seeing Bannatyne's all updated. The awful humps on the drive to get there are still a nuisance. The entrance looks shabby and cold. I enquired about a membership and I wasn't encouraged. Might join The Village...

Positive experience: Just started going again after opening from Covid 19. Have only been swimming with the family but the Covid safe procedures are very good and feel very safe going in. Staff friendly and helpful considering the circumstances.

Negative experience: I love this place the facilities the classes. However you will find the Head Chef very very arrogant. If something isn't right with your food he point blank refuses to change it. Almost like he knows best. And God forbid if you dare to say something is wrong with the food he prepared. This guy needs to get off his high horse and stop thinking he is Gordon Ramsey.

Positive experience: Been coming here for years and overall love it, the updated facilities are very good, but there is much more to be done such as changing and communal areas. The staff and trainers are lovely. Quality selection of free weights and cardio, including high quality spinners and classes. The big issue is the price. I know about 20 people who would join tomorrow if it was £10-£15 per month less. They are charging top premium prices without fully delivering the goods. Also the attitude of Bannatynes and how they instantly increased loyal members prices by alot was disgusting. They lost a lot of good members because of this.

Negative experience: I have been a member for 5 years and have been very happy overall with the club. I have just been on a Monday evening at 4pm to 5.30pm and could not get onto some of the gym equipment as the upper floor was teaming with young children 8-9 year olds who were out of control. Very surprised and very disappointed. I have been told that this will be a regular event for kids on a Monday and Friday. Best avoided on those days.

Fantastic experience: Great for gym and swimming

Fantastic experience: I'm a carer and was escorting someone with learning disabilities who is a member of the gym and I was impressed in the equipment they had

Fantastic experience: Amazing facilities, as well as helpful, hard working staff.

Fantastic experience: Great facilities

Positive experience: Good facilities

Positive experience: Took a while to answer the phone!

Positive experience: Friendly staff, nice grounds, ok as a health center.

Positive experience: An excellent friendly gym, but needs some updating.

Positive experience: Good range of equipment and they have just taken it over but a lot of work still to do. Wifi is very poor and lots of the equipment doesn't connect properly or at all so can't record workouts. Showers in desperate need of refurbishment. All this leaves a feeling if disappointment but let's see how / if it progresses

Fantastic experience: Great gyms atmosphere and people. Staff are very nice and friendly. Gym Is absolutely spectacular since the new refurbishment. Spa is very clean and well looked after.

Negative experience: Been a member for many years. Promised a full refurbishment of gym and changing rooms when Bannatyne took over in 2019. The refurb of gym did happen. The refurb of changing rooms did not - had seen display on digital screens in reception of fantastic modern changing rooms - all that happened was new locks fitted on the existing lockers to work with the new Bannatyne wrist bands. Feel conned. I no longer shower at gym and wait until I get home as the changing rooms are shocking and in desperate need of an upgrade. Following the refurb of the gym, it looks great. This is superficial. Half the machines I try to use don’t let me log in with my wrist band. Digital summaries of my workout are useless as they only show half the workout I did. It is frustrating. The lift in the gym has been out of action for at least two weeks. The dispensers with wipes to clean the equipment (we are encouraged to use) are often empty. There are no staff on the gym floor (other than the personal trainers) to help with the equipment. The air conditioning on the top floor of the gym isn’t working and there are temporary fans around the gym. Is there no maintenance contract in place ? I am planning to cancel my membership.

Fantastic experience: Jaccuzi back in action, great friendly staff, very relaxing

Fantastic experience: Beautiful place for a wedding reception, highly recommend it !

Fantastic experience: Great gym

Fantastic experience: My son goes here a member 5 star place

Fantastic experience: Fantastic friendly gym and pool