Moorways Sports Village and Water Park

Positive experience: A really good centre, especially when it's quiet. The slides are fast however your shoulderblades pay the price for too many goes. Having to pay online, even when stood at the reception desk, is a real pain.

Negative experience: Was not clear on the website that when you book off peak you get 90mins stuck in the small waterpark. £10 each for this is overpriced. Website made it sound like you could access the pool to swim also. Will stick to my normal pool where it costs £5 for all 3 of us and the kids don't get bored. Disappointed.

Positive experience: Great place for kids to go to play in the water, several slides to go on and an obstacle course in the main pool (check when this is open as we were too late to go on). Unfortunately some parts were not working (possibly broken) but that didn't affect things much. Definitely worth a trip for something different to do.

Fantastic experience: Brilliant water park , good price, payed around £30 for me and 2 children, would recommend.

Fantastic experience: Great little waterpark and autism friendly! Sen sessions available but the mainstream sessions are never over crowded with time slots staggered for entry and exit. Lovely and clean with great facilities! Cafe on site and optional soft play for little ones too.

Fantastic experience: So came here today to do the 50m swim as it was recommended to me by friend and it was great. So much so I have changed my membership to the full membership so I can use this centre and my current centre (waterfield leisure centre - Melton Mowbray) looking forward to coming back to do more 50m swimming.

Negative experience: Running that big venue and timetables aren’t updated on the website.

Fantastic experience: Here’s a picture of my grandad who swam in the pool after he came back from the war in 1946. He spent 13 months in a concentration camp as you can see by his physique

Fantastic experience: We like this place.It was our second visit there when we were on the way to visit our cousin's in Derby. It is worth it to go and have a bit of fun ;-)

Fantastic experience: Granddaughter loved it.

Fantastic experience: Been a couple of months since we've last been, but what a fantastic difference the new displays make in the pool area. The window vinyls are great. So simple but really makes a fantastic difference to the experience.

Fantastic experience: Nice experience in water park

Negative experience: Why do you never answer the phone? Calling up more than one day and still no answer is shocking.

Fantastic experience: Great

Negative experience: Pool is freezing and staff members make u feel like u don’t want to be there dirt everywhere don’t recommend the life guards look half asleep

Positive experience: Took my 2 kids really good fun. Floatation equipment is worn on the big inflatable meaning loads of fun even if they aren't great swimmers. Really fun slides just check height ratings to avoid disappointed little ones. Spacious changing rooms and showers. Wave pool is deeper than it looks in the still pictures so do bring arm bands for kids if needed, it's deeper than paddling height. I originally begrudged the time slots but meant it wasn't too busy which is the plus even if it was inevitably busy at times. All in all really fun experience for little ones.

Fantastic experience: Great.

Positive experience: It was a good water park and the water was not coold and the people were wery Cindy

Fantastic experience: Great facilities

Positive experience: First time playing at the water park today and I like the Atlantis inflatable, very good and exciting. However, I noticed that some parts of the facilities have sharp edges, which can be quite dangerous for children if they run into them. I got a small bruise on my leg when I went through the starting point and smashed the barrier of the top slide. Also, I see time schedules for public swimming on weekends do not offer that many time-friendly options for working individuals like me; most are family swimming after I asked the reception. Mostly, the waterpark provided a good environment for us to relax.

Fantastic experience: Beautiful place and good service,I go there for my swimming.

Fantastic experience: I was very impressed with the almost new look of this facility. I visited the water park and had the most fun EVER racing my brothers in the two slides. There were also mountain like sledge slide with a big drop that I went on by myself and brother which was very scary at first, but with the accompanying of the kind staff who calmed me down and assured my safety then I was going on again and again! There were two water slides which were very cool and a big swimming area with ocean like waves. Great experience will definitely come again! THANKS

Fantastic experience: Always very helpful. Aqua swim session is great fun

Positive experience: Like it here have a gym membership

Positive experience: Been here a few times with my teen son. Can get busy but the rides are good. There's been times when the two tunnel slides have closed, seems unfair but you can't grumble at the price for an hour and a half. Entrance staff seem lovely and there's not been a long waiting time to get in. Changing rooms, showers and toilet room areas seem clean enough. It's people that are dirty a d disrespectful leaving g rubbish everywhere because their sprogs are screaming the place down. Lifeguards are on point, friendly. You feel safer when they're not afraid to deal with unruly kids. Parking is free for 3 hours but you have to enter your reg plate in the main entrance area. The staff usually remind you of this.

Positive experience: The pool is very nice but it's a shame the cafe serves mostly junk food and there is a lack of healthy options. Given the fact this facility should promote health would it not be better to serve healthier options to customers and make them cheaper?

Fantastic experience: Great soft play areas, great taking kids swimming any age. Plenty parking.

Fantastic experience: One of the best water parks in the UK. Went with 6 kids and I definitely enjoyed it just as much as them!! Love the slides and there was hardly any queuing!

Negative experience: Good for swimming but over priced. Range of motion on some gym equipment poor.

Fantastic experience: Great slides and pool. Lots of life guards around. Changing rooms need a freshening up

Fantastic experience: Great family escape and not overcrowded. Everyone set for a certain time what is actually enough. Clean pools and changing rooms

Negative experience: Receptionist was miserable not very welcoming. All other staff seemed the same, no one said hello. Family changing facilities were disgusting overflowing bins and dirty nappies left on the floor. Attended baby sensory it was OK but other than some flashing lights it was disappointing as I thought there would be more geared up to babies. We found it difficult to get into the pool with babies so would be hard to attend alone.

Positive experience: The service at the Reception is not great as you can be waiting for 20 minutes if there is a couple of people in front of you

Negative experience: It’s nearly impossible to get through to someone via the phones. Tried multiple times on different days at different times and no one bothers to actually pick up.

Fantastic experience: Went here to watch my grandson's swimming lesson. The pools are wonderful.

Fantastic experience: Had a sports massage from Tom... For years I've struggled with circulation issues and Tom knew exactly what to do. I recommended Tom to a colleague of mine who has suffered in pain with back issues... He went and in his words "OMG I can't believe what Tom did.... I am in no pain at all".... Highly recommend this amazing and professional service

Fantastic experience: So fun

Fantastic experience: Great swimming facilities

Positive experience: It's easy to book and always enjoy the aquamarine session with my son. What spoils the experience is the cafe on the reception floor. Everytime we go, there's a mess, short of food, cutlery or others, or they stop serving at 4pm, staff who is either too tired or dismissive. If the other facilities are operating so should cafe.

Fantastic experience: Swimming classes for children. A pool with different depths, and slides for all ages.

Fantastic experience: Great place with friendly staff

Fantastic experience: Nice place, take my daughter for swimming lessons here

Fantastic experience: My granddaughter went swimming on Tuesday she had a different teacher Katherine I have to say she was brilliant.my granddaughter spent so much time swimming and really enjoyed the lesson

Positive experience: Attended a birthday party in the soft player area... Kids loved it, definitely will be coming back for the splash area it looks great

Positive experience: Take my son here for swimming lessons. His teacher is great, can't fault him on that side of things. There is room for improvement though...class sizes can be very big which means focus isn't always there for each individual. To say it's a pretty new building, it always smells really bad in the changing area. The showers are a good temperature but are push button operated and the majority only stay on a few seconds at a time. The waiting area to watch your kids swim is like an oven.

Fantastic experience: Have only been in the learning pool as I take a baby with me & the water is warm in there. It's a lovely atmosphere, they turn the lights down low, have music playing & lights on the wall

Negative experience: Had a very disappointing experience at Moorways on May 10th. I showed up unaware of a gala taking place — I received no email about it, even though I’ve always gotten updates before. When I asked the receptionist, she was rude, unhelpful, and dismissive, saying I never signed a consent form (even though I’ve been getting emails until just last month). What really upset me was her completely different attitude toward white customers — polite and helpful to them, cold and dismissive to me. It felt like clear discrimination and made me feel unwelcome and targeted. Extremely unprofessional and upsetting experience. I expected better.

Negative experience: The changing rooms are dirty, no shower and feet wash before get in to pool.

Negative experience: They never pick the phone

Positive experience: Great fun place especially for kids

Positive experience: It's a nice pool but the wave and huge ball I think is a waste of use... Thier is no area for a child to swim as the swimming pool is in diffrent area and you can't swim thier as we went to go for a swim but was told we can't as we were using the inflatable park and other area for disabled swim so I was rather confused maybe before you go get details of what areas you can use and not.. The fumes are good for kids but I was worried as the rings you have to carry up alot of stairs and with being a grandma was concerned of a accident happening as was very busy and kids where running around so was very safe that was my personal thought..

Fantastic experience: First time here today with my wife and 2 kids, and we all enjoyed ourselves. Good value for money, and plenty for the kids to do. The only down side was a dirty nappy on the floor in the changing rooms, but that's more down to people not having the common decency to clean up after themselves. We will be coming back again.

Positive experience: Moorways water park is real good fun. Can be busy at times. A great day out with kids.

Negative experience: Swim lessons are waste of money your kid will not learn anything instructor drag the lessons out and don't let your kid go up to the next level doing pointless stuff every lesson. Lessons start late finish early. You speak with instructors you just get pointless answers put complaint in they say swim manager will be in touch and never does. And the changing rooms are dirty all the time.

Negative experience: Disappointing to say how new the Center is. I swim 3 times a week at 7:30pm in the lanes and every single time I go the changing rooms are dirty and disgusting with nappies and tissues everywhere. The lifeguards do nothing when there are people messing about in the lanes. The pool itself is always freezing and uncomfortable, even after you’ve started swimming. Not worth the £30 membership fee honestly. If I could go somewhere else I would.

Fantastic experience: Kids loved it, all staff friendly and approachable, well organised so it doesn't get too busy in changing area and everywhere nice and clean.

Negative experience: These people never answer the phone ive came to the reception and called the number the dude would just ignore the calls what a waste of people time. and then u ask for a sauna steam room pass and they tell you its fully Booked so why not answer the call and just say it instead of people driving all the way to you

Fantastic experience: Great slides, and swim teachers. My children love the waterpark and the Atlantis, its like total wipeout on water and i enjoyed being able to play with them

Fantastic experience: Great pools and plenty of availability. Changing village normally nice and clean although some times busy and hard to find space

Negative experience: PARK !!! more like a room. Paid over 50 quid to get into the water "room" Extremely rubbish, will not be going again

Fantastic experience: Very nice and very good project

Negative experience: Atlantis Inflatable is advertised as Saturday 13:00 - 16:00 & Sunday 10:00 - 13:00 however wasn't there at 12pm today 16/03/25, no rediction in price.

Fantastic experience: was great day in the water

Fantastic experience: Great venue. Professional and friendly staff, spacious car park.

Fantastic experience: Good place for kids to learn to swim

Negative experience: Decent place with good equipment The booking system ain't very user friendly that always puts me off and I miss the days of turning up for swimming paying going in and out but not now. The staff or majority must be paid below minimum wage or working 60+ hours a week as their not welcoming or helpful

Positive experience: Yeah, yeah, it's got everything with the actual pool etc, only let down by overpriced, substandard food.

Fantastic experience: Lots of well maintained activities to do

Fantastic experience: A good place. Gym is very nice they got updated equipment. Parking is a bit issue on weekends but otherwise very nice place. Good place to relax yourself.

Fantastic experience: Clean and cozy place, new facilities and complete gym equipment

Fantastic experience: Nice place for family swimming. Few Swimming couches for kids are highly recommended they are very help and kind to kids.

Positive experience: Water park was excellent. The cafe/ viewing area could have been cleaner however.

Negative experience: Visited today with my 3 month old baby. Was pointed in the direction of a baby change cubicle. The cubicles don’t have nappy change units and the only thing to change a baby on is the benches. In there was a very strong smell of urine which I don’t want to think about being on the floor. I ended up having to put my baby on the dirty wet floor when coming out of the pool whilst I got changed. This is meant to be a family facility but it’s practically impossible to take your baby swimming on your own as you need a second adult to hold the baby to get changed etc. The sensory pool is fantastic it’s just such a shame the facilities let it down.

Positive experience: Changing rooms were filthy as we arrived and also as we left. Rubbish on the floor, mud had been walked into the floor. The water park was lovely, would have been 5 stars but unfortunately cleanliness let it down.

Positive experience: Car park was rammed ......

Negative experience: Horrific absolutely horrific the members of staff make you feel like you do not even want to be there changing rooms at dirty the floor is soaking wet I get it's a pool but please mop the floors they are covered in food and dirt cafe absolutely horrible the food was wet and soggy

Positive experience: Changing facilities could do with being checked more regularly

Fantastic experience: Love taking my kids swimming here, clean place with a warm swimming pool & good toddler slides for them

Fantastic experience: Moorways Sports Centre is an excellent facility that caters to a wide range of needs. The gym is top-notch, with a great variety of equipment, plenty of space, and a welcoming atmosphere. The massive swimming pool is a real highlight – it’s perfect for everything from serious laps to a fun day out with the family. The sauna is another brilliant feature, providing a relaxing way to unwind after a workout or swim. On top of that, the café is a lovely touch. It serves great coffee and offers a nice selection of food, making it the ideal spot to recharge. The overall cleanliness and modern facilities really stand out. Highly recommend it for anyone looking for a versatile and well-maintained leisure centre.

Fantastic experience: Ive just been into Moorways health centre and I wanted to say that the 2 new staff in the cafeteria were absolutely amazing they treated me with such professional and friendly &positive customer service skills I felt very delighted and super happy with the service provided today ✅

Fantastic experience: Excellent about time the council got something right ,now what are going to do with Queen street derby

Positive experience: I love it there. Everything is clean, tidy, and in its place. The people who go there to exercise are all really nice people.

Fantastic experience: Great place for the kids, slides, inflatable on the water, little wave pool. Kids have to be atleast 1.2m to go on anything so worth bearing in mind. We will be going back, everywhere is so expensive these days for a family of 4 but this place was under £10 each!

Positive experience: Place looks great the only downside of it that staff doesn't care if people walking around pool in their street shoes, no one bothers about it. Also constant smell of excitements in changing area.

Fantastic experience: Great indoor facilities and activities for the whole family. We enjoyed the butterfly and the tubes most.

Negative experience: Me and my family went today swimming was good but the food in the restaurant is bad! I have just got home and thrown up as the chicken wasn’t cooked properly the jacket potato came out cold! Not enough staff, please don’t visit the restaurant as it’s not safe especially when there are lots of kids there

Negative experience: Never answer phones terrible

Negative experience: Took my children here for the waterpark and the staff was rude and miserable from start to finish. The staff were just young rude kids attending the pools and slides. Was not an enjoyable experience. They made us feel like they did not want to be there at all.

Fantastic experience: Great swimming place with swimming classes for children and young people

Positive experience: Well equipped gym

Fantastic experience: My daughter loves the water park, I also attend a weekly ladies only swimming session faciliated here, great place. We travel from out of town to attend as it is worth it.

Positive experience: Great facilites

Fantastic experience: I spoke to Keenan at the membership section, genuinely a really nice and knowledgeable guy. It’s so clear when someone enjoys their job, if you need a tour go to him. Thanks Keenan

Positive experience: It's not too bad

Fantastic experience: Great mini watermark for family, including 2 slides and 2 tubes, for the best experience.

Positive experience: I go weekly, I enjoy it But, the pool water is a bit too wet for me, I prefer the water to be drier Also, note that the park is full of cars, it is more like a car storage area for customers than an actual park

Fantastic experience: One of the life guards was super funny at the top on one slide

Fantastic experience: Staffs were helpful

Fantastic experience: Really good ny name is Leah I came here with my class on Monday

Fantastic experience: Fantastic facility, helpful staff, and great for the community